Shipping information
We pride ourselves on our adaptability and commitment to excellence in every aspect of our service. Explore what we have to offer and how we can contribute to your success.
At White Barn Wonders, we understand the importance of clear and reliable shipping. Here's what you need to know about how we ship our handcrafted products:
The journey of your order
🌿 Processing Time
All items are handmade to order in St. Charles, MO. Most orders ship within 3–5 business days after payment is received. Custom or personalized pieces may take 7–10 business days, depending on design and order volume.
📦 Packaging & Handling
Each item is carefully wrapped and cushioned to ensure it arrives safely. Wood rounds and décor pieces are boxed securely and labeled “Fragile.” We take pride in presentation — your order will be ready to gift or display right out of the box.
🚛 Shipping Methods
Orders are shipped via USPS or UPS, depending on size and destination. A tracking number will be emailed to you once your package is on its way. If you need an order by a specific date (for an event or gift), please contact us before purchasing — we’ll do our best to accommodate rush requests.
🏠 Local Pickup
Free porch pickup is available in St. Charles, MO. Select the “Local Pickup” option at checkout, and we’ll message you when your order is ready. Please inspect items at pickup — once they leave our porch, they’re considered accepted.
🌎 Shipping Locations
Currently, we ship within the continental United States only. If you’re local and wish to save on shipping, porch pickup is encouraged!
❤️ Our Commitment
Every order is packed and shipped with care. Once your package is handed to the carrier, delivery times may vary depending on location and postal conditions, but we’ll always provide updates and tracking details.
Returns & exchanges
At White Barn Wonders, we want you to be completely satisfied with your handmade décor. Here’s our policy on returns and exchanges:
🌿 Handmade with Care
Every White Barn Wonders item is handmade in St. Charles, MO. Small variations in wood grain, texture, or finish are natural and make each piece unique. These are not considered defects.
🚫 Custom & Personalized Orders
All sales are final on custom or personalized items. Once an order has been created or personalized, it cannot be canceled, returned, or exchanged.
📦 Non-Custom Items
If a non-custom item arrives damaged or incorrect, please contact us within 3 days of delivery with photos of the issue. We’ll gladly work with you to repair, replace, or refund as appropriate.
💌 Returns
Buyer is responsible for return shipping costs unless the error is on our end. Returned items must be in their original condition and packaging. Refunds are processed after the returned item is received and inspected.
🏠 Local Pickup Orders
Please inspect your purchase at pickup. Once the item leaves our porch, it is considered accepted.
❤️ Our Promise
We want you to love your purchase! If there’s ever a problem with your order, reach out via our Contact page or email — we’ll always do our best to make it right.
Shipping costs & methods
We aim to provide transparent and affordable shipping options. Here's how our shipping costs are calculated:
Shipping is calculated based on item size:
Item Type Flat Rate (USD)
Small items (mugs, coasters, shirts) $5 – $7
Medium signs (8.5 – 12 inch rounds) $8 – $10
Large signs (16 – 18 inch rounds or heavier décor) $15 – $18
Porch pickup (St. Charles MO) Free
Orders over $60 (continental U.S.) Free shipping
Exact shipping costs appear at checkout. Oversized or multiple large rounds may ship in separate boxes to ensure safe delivery.
🚛 Carriers & Tracking
Orders ship via USPS or UPS, depending on size and destination. A tracking number will be emailed once your package is on its way. If you need your order by a specific date (for an event or gift), please contact us before purchasing — we’ll always try to accommodate.
🏠 Local Pickup
Free porch pickup is available in St. Charles, MO. Select “Local Pickup” at checkout, and you’ll receive a message when your order is ready. Please inspect items at pickup — once they leave our porch, they’re considered accepted.
🌎 Shipping Locations
We currently ship within the continental United States only. Local pickup is encouraged for nearby customers to save on shipping costs.
❤️ Our Commitment
Every order is packed and shipped with care. Once your package is handed to the carrier, delivery times may vary depending on location and postal conditions, but we’ll always provide tracking and updates.
Peace of mind
At White Barn Wonders, we know ordering handmade décor online requires trust — and we take that seriously. Every order is packed, shipped, and handled as if it were going to a friend.
Why You Can Order with Confidence
- Honest Timelines: We ship quickly but never rush quality. Each piece is inspected before it leaves our hands.
- Secure Packaging: Every round, mug, and sign is carefully wrapped, cushioned, and labeled Fragile to ensure it arrives safely.
- Clear Communication: You’ll receive tracking info as soon as your order ships, plus updates if anything changes.
- Fair & Friendly Policies: If a mistake ever happens or your item arrives damaged, we’ll make it right — repair, replace, or refund.
- Local Option: St. Charles porch pickup is always available for anyone who prefers to see their item in person.
Because at the end of the day, you’re not just buying décor — you’re supporting a small, local business that stands behind every piece we create.
